What is included in a package?

An On-Hold Marketing package includes: the playback equipment, the production(s) (script writing, talent, music, professional consultation), and all studio costs.

What is an On-Hold Production

An On-Hold production includes:

  • an 8 minute continuous loop (callers hear random messages wherever the loop happens to be when they are placed on hold – this avoids frequent callers having to hear the same message each time they call)
  • phone consultation with a professional writer
  • creative scriptwriting featuring 6 to 9 “spots” (up to 800 words total)
  • music mixed between each spot (5 to15 seconds, tailored to your requirements)
  • a choice of music and talent from our web demo
  • regular reminders via e-mail and telephone

Fully Customized On-Hold Messages

Your subscription includes fully customized programs.  We will change as much as you want: all of the content, or just some of it, as well as the music and/or the voice talent.  Just let us know what you’re looking for and we’ll professionally create your new production.

Licensed Music Library

Did you know you require a license to play music in public?
Did you know telephone hold lines and your web site are both considered public performances?

We’ve got you covered! On-Hold Marketing takes care of all the legalities to ensure the music on your hold line meets all legal requirements. But, we do not compromise quality for legality. Music on your hold line entertains your caller while they wait on hold… the right music makes your company sound great! Check out our demos.

With On-Hold Marketing your callers will enjoy real music, not the synthesized, generic version. Life is busy – callers do not have the patience to wait on hold…unless…there’s something interesting to listen to.

Make sure your caller does not hang up! On-Hold Marketing has the music that’s right for the unique needs of your business. Don’t see what you’re looking for? We have a complete library. Just talk to your script writer for additional samples.

  • Relaxed
  • Fun
  • Classy
  • Contemporary
  • Sophisticated … whatever your goal, On-Hold Marketing’s music , together with skilled scriptwriting, professional voice talent and the latest production techniques, will ensure that your hold line sounds professional.

Reduce caller impatience and dropped calls, and take advantage of the most inexpensive advertising opportunity available. Contact us for more information.

Professional Voice Talent Variety

The choice is always yours! These professionals can provide an extraordinary range of reads, including: upbeat and energetic, friendly and neighbourly, authoritative, humorous or confident. Click here for a demo.

In-House Studio Facility

On-Hold Marketing’s state-of-the-art production studio, experienced producers and knowledgeable engineers record broadcast-quality voice talent to create crystal clear sound on your hold line and your automated attendant, IVR system, web site or power point presentations.

By putting quality voice talent to work in your business, it’s easy to make your telephone system, multimedia presentation, or corporate audio programs sound thoroughly professional.

Our production facilities can accept and deliver projects in any format you may need. So, no matter what kind of hardware you own, On-Hold Marketing produces results with the highest fidelity possible for your target format.

If you have questions about a particular format, contact us. We are constantly updating our technology to better serve you!

Our Voice Solutions division can deliver your voice mail project quickly and accurately, via e-mail, posted to FTP or on CD via courier. Let us show you quality!

Regular Reminders

On-Hold Marketing works best when you keep your production fresh, but we know that remembering to do so is not always on top of your to-do list, so we provide regular reminder e-mails and phone calls to ensure your message sounds perfect.  Since no one knows your marketing needs better than you do, we’re happy to tailor these reminders and your up-dated productions to your needs.

Ongoing Support

On Hold Marketing provides excellent script consultation, as well as FREE technical support, either by telephone or on our website.

Exceptional Customer Service

When you subscribe to one of On-Hold Marketing’s packages, you’re always assured quality products, quick turnaround and exceptional customer service!

  • Our staff is always ready to help with any questions
  • Qualified script writers will turn your information into the perfect script
  • Technicians are standing by Monday to Friday from 8:30am to 5pm EST to help troubleshoot technical issues
  • Regular reminders to change your messages means one less thing for your day timer
  • Frequent calls to all locations on the plan ensure optimum quality to impress your callers

Full-Replacement Equipment Warranty

On-Hold Marketing is pleased to offer a wide variety of playback equipment to meet your specific preferences as well as .wav files in the format best suited to your VoIP system. Click here for details.

Should your On Hold equipment fail due to normal wear or manufacturer defect while your subscription is up-to-date, we’ll replace it absolutely FREE.